Privacy Policy

This privacy policy explains how R/S Gas Heating and Plumbing ("we", "us", "our") collects, uses and protects the personal information you provide when you use our website (r-s-gas-heating-and-plumbing.gmto.co.uk) or contact us about our services.

We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you submit an enquiry, request a quote or call us, we may collect your name, phone number, email address, postal address and details of the work you need.

We also collect limited technical information automatically — such as your approximate location, browser type and the pages you visit — to help us understand how the website is used and to keep it working correctly.

We use your information to respond to your enquiry, provide quotes, arrange and carry out work, and keep you updated about your job.

We may also use it to keep records of work completed, handle any follow-up or warranty matters, and improve the service we offer. We do not sell your personal information to third parties.

We process your information on the basis of your consent (when you contact us), to take steps to enter into and perform a contract with you (arranging and completing work), and our legitimate interests in running and improving our business.

We only share your information where necessary to deliver our service — for example with trusted suppliers, sub-contractors or software providers who help us run the business — and where required by law.

Our website, enquiry forms and any call tracking are provided and hosted by GetMyTradeOnline (Melling Web Studios Ltd), which acts as our data processor — handling enquiries solely to operate this website on our behalf, never for its own purposes and never shared with other businesses.

Any partner we share data with is required to keep it secure and use it only for the purpose we provide it.

Our website uses essential cookies needed for it to function, and privacy-friendly analytics to understand which pages are useful. We do not use advertising or cross-site tracking cookies.

We keep your information only for as long as needed to provide our service and meet our legal and accounting obligations, after which it is securely deleted.

You have the right to access the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent at any time.

To exercise any of these rights, contact us at gregsy91@googlemail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

If you have any questions about this privacy policy or how we handle your information, please contact R/S Gas Heating and Plumbing at gregsy91@googlemail.com. Our registered contact address is 58 Westbury Rd, Coventry CV5 8HY.